Question 1

AFTER MY ORDER IS SUBMITTED, CAN I MAKE CHANGES TO IT OR CANCEL IT ?"

Accepted Answer

We will attempt to make the change or cancel your order within the same day your order is
made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. If the order has not shipped and we can accommodate a cancellation, refunds can take up to 14 business days to process. We can only ship to the address entered in at checkout. If your address is incorrect, please email
CustomerCare@MyLoveForAutismCBD.net immediately.

Question 2

WHAT WILL HAPPEN IF MY PACKAGE IS UNDELIVERABLE TO MY ADDRESS ?

Accepted Answer

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at CustomerCare@MyLoveForAutismCBD.net and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or resending the order. Please be sure to enter your shipping address correctly to avoid delays in receiving your order. We do not refund shipping fees.

Question 3

WHAT PAYMENT OPTIONS DO U ACCEPT ?

Accepted Answer

We accept payments via Credit Card in US DOLLARS ONLY. Checkout allows customers to pay using their credit and debit cards, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card in to avoid delays or declines.

Question 4

WHAT IS YOUR RETURN POLICY ?

Accepted Answer

ALL SALES ARE FINAL. DUE TO THE COVID 19 and nature of our products, we do not give
refunds, exchanges or credits for any reason. We do not accept returns. Please email us with any questions prior to making a purchase. Please read the full descriptions for the product you are interested in purchasing. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. ALL OF OUR PRODUCTS are non refundable, exchangeable or returnable. By completing your purchase, you agree to these terms.Please email CustomerCare@MyLoveForAutismCBD.net
for any other questions or concerns.

Question 5

WHAT IF MY ORDER IS INCORRECT OR IS MISSING AN ITEM ?

Accepted Answer

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error. If we made an error in the fulfillment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us in new, sealed and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once authorized. Due to reasons and COVID 19, If the incorrect item has been opened or removed from packaging, we will not be able to accept the return/exchange regardless of error on MyLoveForAutismCBD behalf. The item has been contaminated and is no longer resaleable. NO EXCEPTIONS! Please note that items shipped using a mail forwarding service are not neligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized.
 
All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, My Love For Autism CBD, Inc. will not be responsible for the items. Neither a replacement or refund will be issued.
 
**** WE RESERVE THE RIGHT NOT TO ACCEPT CERTAIN DAMAGED OR OPENED USED
ITEMS ****

Question 6

ADDITIONAL INFORMATION REGARDING ORDERS

Accepted Answer

We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Question 7

HOW DO I CHECK ON OR CONTACT SOMEONE ABOUT AN ORDER I HAVE PLACED ?

Accepted Answer

For questions regarding the status of your order, or any other questions, please email us at
CustomerCare@MyLoveForAutismCBD.net

AUTISM is the fastest growing developmental disability affecting more children than Cancer, Diabetes and AIDS combined. 1 in 54